Dermatology World July 2011 SUPPLEMENT : Page 2

07. 2011 A Publication of the American Academy of Dermatology Association Navigating Practice, Policy, and Patient Care www.aad.org features 19 18 2011 BUYER’S GUIDE LISTINGS By products and services; company directory COVER STORY 04 10 14 REMODEL, RELOCATE, OR EXPAND? For the enterprising dermatologist, change is always on the horizon BY RUTH CAROL PATIENT CENTRIC OFFICE ENSURES EXCELLENT SERVICE Making “extraordinary” your patient satisfaction goal BY LISETTE HILTON NOT TO ERR Ensure quality by avoiding preventable mistakes BY LISETTE HILTON 2 SUPPLEMENT TO DERMATOLOGY WORLD // July 2011 www.aad.org

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